Your privacy matters to us. This page explains exactly what personal information agilabet collects, how we use it, and the steps we take to keep it safe for every player in the Philippines.
We only collect information that is necessary to run your account, process transactions, and keep the platform secure for all Filipino players.
When you create an account on agilabet, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated by Philippine gaming regulations. We also use these details to set up and manage your account, send you important service notifications, and confirm your identity when you contact our support team. Your date of birth is cross-checked during the verification process to ensure compliance with responsible gaming standards. Without this basic registration data, we are unable to open or maintain an account for you on the platform.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your preferred payment method and transaction references. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled through secure, compliant channels. Transaction records are retained as required by Philippine financial regulations and for the purpose of resolving any disputes that may arise. We may also request proof of payment method ownership as part of our anti-fraud and anti-money-laundering procedures. All financial data is treated with the highest level of confidentiality and is accessible only to authorised personnel.
When you access agilabet through your mobile browser or any device, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session timestamps. This information helps us optimise the platform for the devices most commonly used by Filipino players and to detect unusual login activity that may indicate unauthorised access. Usage data such as pages visited, games played, and session duration is analysed in aggregate to improve our services and personalise your experience. We do not use this data to build individual behavioural profiles for sale to third parties. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
Every piece of information we hold is used for a specific, legitimate purpose — and protected by technical and organisational safeguards.
The personal data we collect is used to operate and maintain your agilabet account, process your deposits and withdrawals in PHP, verify your identity in line with Philippine regulations, and provide customer support when you need it. We may also use your contact details to send you service-related communications such as account confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. If you have opted in, we may send you promotional messages about new games, betting markets, or platform features — you can withdraw this consent at any time by contacting us at [email protected]. We use aggregated, anonymised usage data to analyse platform performance and improve the overall experience for players across the Philippines. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
agilabet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and our servers are hosted in secure environments with restricted physical and logical access. We conduct regular internal reviews of our data handling practices and update our security controls in response to emerging threats. Access to personal data within our organisation is limited to staff members who require it to perform their specific job functions, and all such personnel are bound by confidentiality obligations. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable law.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf and under strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or to protect the rights and safety of our users and the platform. Any third-party service providers we engage are required to maintain data protection standards consistent with our own. We will always inform you of any material changes to how your data is shared, through an update to this Privacy Policy.
As a player in the Philippines, you have clear rights over your personal data. Here is what you can request and how to do it.
You have the right to request a copy of the personal data we hold about you at any time. If any of your information is inaccurate or out of date, you can ask us to correct it by contacting our support team at [email protected]. We will respond to access and correction requests within a reasonable timeframe and in accordance with applicable Philippine data privacy law. Some information — such as transaction records — may need to be retained for legal or regulatory reasons even after a correction request. We encourage you to keep your account details up to date directly through your profile settings wherever possible.
You may request the deletion of your personal data by contacting us at [email protected], subject to any legal obligations that require us to retain certain records. If you no longer wish to receive marketing communications from agilabet, you can opt out at any time by replying to any such message or by sending a request to our support team. Deletion requests will be processed promptly, and we will confirm once your data has been removed from our active systems. Please note that some anonymised or aggregated data derived from your account activity may be retained for analytical purposes, as it can no longer be linked back to you personally. Closing your account does not automatically delete all associated data where retention is required by law.
If you have any concerns about how agilabet handles your personal data, or if you would like to exercise any of your rights, reach out to our support team or visit our FAQ page for more guidance.
Contact us: [email protected]